Shipping & Returns

Customers can return or exchange any unworn, unwashed or defective merchandise by mail within 14 days of the order shipment date for a full refund or credit for qualifying order.

How do I redeem my Gift Voucher?

Simply place your booking on our website, and use the voucher code provided in your massage gift certificate at checkout.



Are there any restrictions about locations?

Please make sure the person you're buying the Massage Gift Voucher for resides (or will be travelling to) in one of our service cities/areas, including: Massage Gift Voucher London Please refer to Our Locations page to see the full list of locations.



I'm gifting a massage to a friend. Can I pick the gender of the massage therapist for them?

You don't need to pick the therapist gender when buying a voucher, since your friend will have the option to pick their preferred therapist gender when redeeming their voucher on our website.



What occasions are Blys Gift Vouchers best for?

You can gift a massage for any occasion - who doesn't love a massage! - but these are some of the most popular occasions that customers buy vouchers for: Mother's Day Father's Day Valentine's Day Christmas Engagement Bridesmaids Gift Wedding Anniversary Corporate Gifting



What happens if I need to cancel my Gift Voucher?

We offer a seven day cancellation policy on all purchased Gift Vouchers providing they haven’t been redeemed yet. If you would like to cancel your Gift Voucher purchase, please email hello@massajiva.com quoting the voucher code.



How long is my massage Gift Voucher valid for?

Your recipient will have 1 year to redeem their massage Gift certificate from the date of purchase.



Can the recipient pick the massage date?

Yes. We include a voucher code in your massage gift certificate. Your friend can simply select their preferred massage date and location, and add the voucher code at checkout (on our website) to redeem their gift.