FAQ's
Frequently asked questions
Please note returned products without tags intact or received more than 14 days after the purchase date will not be accepted.
Customers are responsible for any return costs. Therefore, use a trackable and insured shipping method, we cannot accept COD returns. We are not responsible for any returns that are lost or stolen while in transit. The original shipping costs are not refundable. All items must be sent back, containing return slip, to the following address:
DOT & STRIPE NEW YORK
43 West 33rd Street #602
New York, NY 10001
U.S.A.
We will notify you once your return is processed.
Customer needs to notify by email before making any exchanges is order to verify the availability of the items. There will be two options for exchange methods.
For another size or color, as long as it is the same price, no additional payments are necessary.
For a different item, we will issue a refund and you can purchase a new item.
The customer is responsible for sending the items for any exchanges. We will notify by email once the item is received and send the new item to the original shipping address.
Please note returned products without tags intact or received more than 14 days after the purchase date will not be accepted.
Customers are responsible for any return costs. Therefore, use a trackable and insured shipping method, we cannot accept COD returns. We are not responsible for any returns that are lost or stolen while in transit. The original shipping costs are not refundable. All items must be sent back, containing return slip, to the following address:
DOT & STRIPE NEW YORK
43 West 33rd Street #602
New York, NY 10001
U.S.A.
We will notify you once your return is processed.
Shipping methods / Lead time / Price / Delivery comment
UPS Ground / 1 - 5 business days / Free / Delivery based on distance to destination.
*Alaska and Hawaii: email us for special request. A separate invoice will be sent with an additional shipping cost $25
*International (Canada, Central America, South America, Europe, Asia) (5-7 days): $25
UPS Next Day Air Saver* / Next business day / $25 / Delivery by the end of the next business day for orders placed before 1pm EST.
UPS 2nd Day Air* / 2 business days / $20 / Delivery by end of the second business day for orders placed before 1pm EST